The returns policy of EMBONILO HELLAS is to receive back any product within 30 calendar days from the delivery date (as evidenced by the bill of landing document of the Geniki Taxidromiki or any courrier used ) .
The company EMBONILO HELLAS accepts any liability for wrong deliveries or damaged goods.
You can call us at tel.no 0030 210 8980366 or mobile 0030 69814 69814 , in the event that you want to replace/exchange the product for any reason or in the event that you have a complaint to make.
If the place of residence, is in Athens , you can replace the purchased product in the ''physical stores” without any further cost. This will give you the opportunity to see all of our products live.
At the same time give us the opportunity to explain the technologies of all products.!!!
The company EMBONILO HELLAS wanting to ensure the smooth and safe purchase of a product by the buyer enables the return and replacement by another of the same or a different size if available. The request for replacement of a product must be made by phone (0030 210 8980366 or 00306981469814 ) or by mail ( firstname.lastname@example.org). Once the consultation with the relevant department of the company has been made, it will enable the customer to choose another product from page EMBONILO HELLAS.
The new product is sent back free of charge on condition that we have received from the client the returned product. In this case, the customer pays the Courier for the return of the product (back costs around 5-9 € for Greece and 8-10 € αbout, from Cyprus). To become better understood, the ''sender'' pay the shipping costs whether the sender is the company or the customer.
If the payment is with visa,mastercard etc , the refund will be with the same method.Note that banks charge some small amounts for the web transactions both parties (consumers and embonilo hellas).
The replacement product will be accepted only if it is in the original-factory * state with all the documents accompanying the product (eg Proof Retail etc.)
* CAUTION : Returns from Cyprus and abroad shipping costs borne him who makes his comeback
All exchanges are made at the buying price of the product.!!
1.The product must be in good condition so that it can be resold ( with its price tag , without damage, dirt etc)
2.The product must not have any name tag on it such as a name , number that has been printed on the product.
3.The product must not have been on sale at the time of purchase.
4. If the product completes that above requirements , you may freely send it back to be returned and replaced . Under any other circumstances, we reserve the right not to accept the return and replacement of the product.