The  returns policy of EMBONILO HELLAS is to receive back any product within 30 calendar days from the delivery date (as evidenced by the bill of landing document of the Speedex or  Elta-courier  or any courrier used ) .

The company EMBONILO HELLAS accepts any liability for wrong deliveries or damaged goods.Exeption for big products as table tennis,barbeque etc.In this cases we replace  the wrong product and we do not refund any amount.

You can call us at tel.no    +30 210 8980366 or mobile  +30 6932 40 50 30 , in the event that you want to replace/exchange the product for any reason or in the event that you have a complaint to make.

If the place of residence, is  in Athens , you can replace the purchased product in the ''physical stores” without any further cost. This will give you the opportunity to see all of our products live.

At the same time give us  the opportunity to explain the technologies of all products.!!!

Our company e-mails are  sales@embonilo.com   &  info@embonilo.com   the event that you need further clarification.

The company EMBONILO HELLAS wanting to ensure the smooth and safe purchase of a product by the buyer enables the return and replacement by another of the same or a different size if available. The request for replacement of a product must be made by phone (+30 210 8980366   or +306932405030 or by mail (info@embonilo.com  &  sales@embonilo.com). Once the consultation with the relevant department of the company has been made, it will enable the customer to choose another product from page embonilo.com

The new product is sent back free of charge on condition that we have received from the client the returned product. In this case, the customer pays the Courier for the return of the product (back costs  3 € for Greece and 8-10 € around, from Cyprus).

We suggest that when you make a return, you put a note on the courier's form "at recipient's expense", i.e. that embonilo pays for your return, because we have agreements with the courier companies for better prices and thus you avoid paying more than 3 euros for your return.

If the payment is with  visa,mastercard etc , the refund will be with the same method.Note that banks charge some small amounts for the web transactions both parties (consumers and embonilo hellas).

The replacement product will be accepted only if it is in the original-factory * state with all the documents accompanying the product (eg Proof Retail etc.)

 

• If you do not require exchange of product with another...

In this case without exchanging the product that you have bought with another, Embonilo Hellas will credit you via web banking, the amount that you have already paid less the courier charges which are euro 3. If you possess an account at Piraeus Bank (like Embonilo hellas ) then there will be no bank charges and the return of funds will be executed immediately.

If you possess a bank account at another bank such as National bank of Greece, Eurobank  etc then the bank charges of euro 2-3 will be shared between Embonilo Hellas and the buyer with a value date of approximately 1-2 days before the amount is credited into your bank account.

The return of funds or credit to your Visa (considering that the product has been paid with a credit card) is made within 3-4 working days from the date of receipt of the product in our warehouse, once it has been checked and re entered into our inventory.

For example:  A product worth euro 50 is returned and you request a return of funds . You are charged euro 3 with the initial delivery and an additional euro 3 upon returning the product to the company (in case that embonilo pays the return to courier) in the event that you do not require it anymore.In total euro 6 for courier charges is paid by the buyer.

If the payment of goods has been made by credit card visa, mastercard etc in the event of exchnage the buyer is not charged with any extra bank charges from EMBONILO HELLAS. The retrun is made automatically via the banking system . Some banks may charge extra for this service which is not always the case though, but this does not concern Embonilo Hellas.

 

• If the product you have bought is Faulty.

In this case you are not charged with any extra charges and the whole amount is returned to you either via web banking for cash purchases or either to you credit card.

 

• Product Returns With Box Now.

You can ship your product through Box Now. Returns are possible for any order, regardless of shipping method.

Whether you received your original order by courier or Box Now, you can use Box Now to complete shipping to us from your nearest drop box.

Just click the button below to start the return process.

Start a return with Box Now

 

 

 

* CAUTION : Returns from Cyprus and abroad shipping costs borne him who makes his comeback

All exchanges are made at the buying price of the product.!!

 

      1.The product must be in good condition so that it can be resold ( with its price tag , without damage, dirt etc)

      2.The product must not have any name tag on it such as a name , number  that has been printed on the    product.

      3.The product must not have been on sale at  the time of purchase.

      4. If the product completes that above requirements , you may freely send it back to be returned and  replaced . Under any other circumstances, we reserve the right not to accept the return and  replacement of the product.

     5. For the underwear products we can not accept any replacement.